Refund policy

The Free plan costs nothing, and the 14-day free trial of Pro or Business doesn’t need a card, so there is nothing to refund. When a trial ends without a paid plan, the workspace simply moves to the Free plan; we never charge you automatically for a trial.

If you choose a paid plan during the trial, the refund window below starts from that plan’s first payment.

You can cancel at any time from Billing in your dashboard. Cancelling stops the next renewal: you keep your plan until the end of the period you’ve already paid for, and then the workspace moves to the Free plan. There are no cancellation fees and your links and data aren’t deleted. Cancelling doesn’t refund the current period automatically; the cases where we do refund are listed below.

Monthly payments aren’t refunded for part of a month. When you cancel, you keep access until the end of the month you’ve paid for and aren’t charged again.

Outside that window, including yearly renewals, unused months aren’t refunded pro rata. If you cancel, you keep the plan until the end of the year you’ve paid for.

We always refund in full, whatever the plan or period, if:

• you were charged twice for the same period;
• you were charged after you had cancelled;
• you were charged the wrong amount because of an error on our side.

Tell us as soon as you notice, and include the payment details so we can find it quickly.

Upgrades take effect immediately, and we charge only the prorated difference for the rest of the current period.

Downgrades and changes between monthly and yearly billing take effect at the end of the period you’ve paid for, so you keep your current plan until then. The difference for the current period isn’t refunded.

• Part of a month on a monthly plan.
• Unused time on a yearly plan after the 7-day window, or on a yearly renewal.
• The rest of the current period after you cancel or downgrade.
• Accounts or workspaces closed because they broke our acceptable use policy, for example by using links for spam or scams.
• Fees your bank or card issuer charges you, such as for international transactions or currency conversion.

Email [email protected] with the subject “Refund request”, from the email address on your account. The workspace owner or an admin should make the request. Please include:

• the email address of your account and the name of the workspace;
• the invoice number, or the Razorpay payment ID from your payment receipt;
• which payment you’d like refunded and, if you’re happy to share it, why.

We reply within 2 business days to confirm the refund or, if it isn’t covered by this policy, to explain why.

• Refunds go back to the original payment method (UPI, card or bank account) through Razorpay. We can’t send them to a different account.
• Once we approve a refund, it usually reaches you within 5–7 business days, depending on your bank. UPI refunds are often faster.
• We refund the full amount you paid and, on request, issue a credit note against the original invoice.
• Payments in US dollars are refunded in US dollars. Your bank may convert the amount at a different exchange rate.

If we plan to stop offering DiGi Links, or to remove a feature that is a material part of your paid plan, we tell you in advance so that you can cancel before your next renewal. Your legal rights below still apply.

This policy doesn’t affect any right you have under the consumer protection law of the country where you live, such as India’s Consumer Protection Act, 2019, or under any other law. If you’re unhappy with how a refund request was handled, contact our Grievance Officer as described in the terms of service.